When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Courier
We make use of The Courier Guy (www.thecourierguy.co.za) for our shipping and courier services.  Delivery will be within 5 - 7 working days after payment confirmation and the order has been dispatched. 

Delivery Costs will be calculated when checked out. 

Post Office Delivery
Should you wish to use the post office for delivery, please request this and we will send you a quotation. 

International Delivery - please contact our customer services team: customer@mascor.co.za   to arrange for a delivery quotation for shipping abroad and across RSA Borders.  

Please note that Mascor Online is not responsible for tracking of any parcels or purchases.  Once your parcel has been collected by The Courier Guy, you will immediately be sent an email with your order and tracking number. 

Please ensure that delivery and contact details are precise and correct when entering them on our website.

Should you wish to track your order, please visit: www.thecourierguy.co.za  You will be able to track your parcel online via their website.  Please ensure that you have your tracking number available. 

Should you have any problems or any an enquiry please email our customer service team on customer@mascor.co.za.   Please quote your order and tracking number in the subject line in order for us to assist. 

Occasionally packages are returned to us as undeliverable.  Should this event take place every attempt will be made to contact you to arrange for re-shipment. 

Free Delivery
Free delivery will occur to a Mascor branch, if the parcel is collected directly from the applicable Mascor Branch.  Komatipoort and Malelane do not currently offer this service.  Delivery to the branch will take up to 10 days.  If you prefer to have your purchase within 5 - 7 working days or if you do not live near a Mascor branch, then the courier fee will apply.

Mascor Branches are located:

Mascor Greytown - John Deere
P O Box 102
116 Voortrekker Street
GREYTOWN 3250
26° 03' 611" S
30° 35' 591" E

TEL: 033 413 2087
FAX: 033 413 2536  

Mascor Dalton - John Deere
P O Box 69
Main Road
DALTON 3236

29° 20' 773" S
30° 38' 383" E

TEL: 033 501 1665
FAX: 033 501 1477

Mascor Vryheid - John Deere
P O Box 384
Cnr Van Riebeeck & South Str
VRYHEID 3100

 27° 46' 394" S
30° 48' 650" E

TEL: 034 982 2181
FAX: 034 980 9717

Mascor Newcastle - John Deere
P O Box 226
3 Harding St
Shop Number 6
NEWCASTLE 2940

27° 75' 4143" S
29° 94' 0523" E

TEL: 034 326 2191
FAX: 034 312 9961

Mascor Mount Currie, Kokstad
P O Box 221
16 Hope Street
KOKSTAD 4700

30° 33' 328" S
29° 25' 681" E

TEL: 039 727 3167
FAX: 039 727 1141

Mascor Harding
P O Box 341
Lot 631
Industrial Sites
HARDING 4680

30° 35' 196" S
29° 52' 673" E

TEL: 039 433 1935
FAX: 039 433 1936

Midlands Mascor - John Deere
P O Box 659
3 Barnsley Road (Unit 6 & 7)
Camps Drift
PIETERMARITZBURG 3200

 29° 37' 447" S
30° 22' 553" E

TEL: 033 386 0020
FAX: 033 386 0021

Mascor Salt Rock - John Deere
P O Box 760
Old Fort Road
Fox Hill
UMHLALI 4390  
29° 28' 569" S
31° 13' 393" E

TEL: 032 525 5101
FAX: 032 525 5112

Mascor Empangeni - John Deere
P O Box 313
Unit B9A
Maguzulu Park
Hillview
EMPANGENI 3880  2
28° 4' 529" S
31° 53' 899" E 
TEL: 035 772 4112
FAX: 035 772 4135

Mascor Pongola - John Deere
P O Box 313
652 De Waal Street
PONGOLA 3170
S27° 22.327'
E031° 36.902'

TEL: 034 413 1012
FAX: 034 413 1011

Mascor Port Shepstone - John Deere
P O Box 1932
12 Industrial Road
PORT SHEPSTONE 4240

30° 44' 991" S
30° 25' 790" E

TEL: 039 682 2546
FAX: 039 682 2547

Product Availability
Lead time is dependent on stock availability.  Should we have stock available, orders will be dispatched the following day provided payment is validated before 15:00 hours.

Should the item be out of stock, please contact our customer service team: customer@mascor.co.za with a description and a product code of the item you would like to purchase.  We will then advise whether the item is temporarily unavailable or whether it is permanently unavailable. 

Temporarily Unavailable:
Please email our customer service team; customer@mascor.co.za to make an enquiry.  Our customer service team will then notify you of any delays in delivery or advise you on an alternative product.  Please note that it may take up to 10 working days plus transit time before your "temporarily unavailable" item reaches you.  This will allow for manufacturing and delivery to our warehouse. 
Permanently Unavailable:
We regret to inform you that the product is the last of its range and will no longer be manufactured.  Please contact us customer service team on: customer@mascor.co.za for assistance in purchasing an alternative product.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays.  Should we be faced with such an occurrence our customer service team will contact you to provide a revised shipping schedule.